News for 'customer experience'

Renault Lists India Among 3 Key Growth Hubs Outside Europe

Renault Lists India Among 3 Key Growth Hubs Outside Europe

Rediff.com11 Mar 2026

Between now and 2030, four new models will be designed and assembled in India, including 100 per cent electric and full-hybrid cars.

Fraudulent Call Centre Busted in Delhi: 11 Arrested in Weight-Loss Product Scam

Fraudulent Call Centre Busted in Delhi: 11 Arrested in Weight-Loss Product Scam

Rediff.com10 Apr 2026

Delhi Police have arrested 11 individuals, including two alleged masterminds, after uncovering a fraudulent call centre in Govindpuri, South Delhi. The operation, known as Herbitecture Healthcare, reportedly deceived people nationwide by promoting weight-loss products on social media and enticing customers into making repeated payments.

Axis Bank Teams Up with DP World PGTI to Support Indian Golf

Axis Bank Teams Up with DP World PGTI to Support Indian Golf

Rediff.com21 Mar 2026

Axis Bank has partnered with the DP World Professional Golf Tour of India (DP World PGTI) as its official banking partner, aiming to strengthen professional golf in India.

When Will Jio Credit Reach AUM Level Of Rs 1 Trillion?

When Will Jio Credit Reach AUM Level Of Rs 1 Trillion?

Rediff.com29 Apr 2026

'We are staying away from making forward-looking statements on when we will reach 1 trillion, etc. But growth will be rapid; it's only a matter of time.'

From Kartrocket To Shiprocket: Journey Of A Unicorn

From Kartrocket To Shiprocket: Journey Of A Unicorn

Rediff.com16 Apr 2026

'More than becoming a unicorn, what truly satisfies us is seeing small businesses grow from Rs 10,000 a month to Rs 20 lakh after joining our platform.'

Platform partnerships gain ground in realty

Platform partnerships gain ground in realty

Rediff.com5 Mar 2026

Platform-style partnerships between global investors and Indian developers are expected to gain further traction over the next few years. This comes as institutional capital increasingly shifts from one-off asset acquisitions to scalable, long-term strategies.

Fraud Victims May Get Rs 25k

Fraud Victims May Get Rs 25k

Rediff.com7 Mar 2026

Only bona fide victims would be compensated by banks within five days of receiving the complaint.

Electric Motorcycles Gain Traction, But Scaling Remains A Challenge

Electric Motorcycles Gain Traction, But Scaling Remains A Challenge

Rediff.com27 Apr 2026

India's electric motorcycle market is experiencing significant growth, with a 28 per cent year-on-year increase in volumes, as new product launches and improved total cost of ownership attract a broader base of riders beyond early adopters.

Goa Minister Demands Police Accountability After Viral Videos Show Drugs, Solicitation at Calangute Beach

Goa Minister Demands Police Accountability After Viral Videos Show Drugs, Solicitation at Calangute Beach

Rediff.com14 Apr 2026

Goa Tourism Minister Rohan Khaunte has called for police action and accountability after videos showing alleged drug dealing and solicitation at Calangute beach went viral. He emphasised the need to protect Goa's image as a safe and preferred tourist destination.

RBI UPI Delay Plan Gets Banker Backing

RBI UPI Delay Plan Gets Banker Backing

Rediff.com21 Apr 2026

'It is a tradeoff between convenience and fraud prevention.'

2025: Women, Freshers Dominate Hiring Momentum

2025: Women, Freshers Dominate Hiring Momentum

Rediff.com23 Dec 2025

Hiring was strongest in education and training, healthcare services, retail, financial services and wellness.

Sebi Introduces Abridged Prospectus for Easier IPO Investing

Sebi Introduces Abridged Prospectus for Easier IPO Investing

Rediff.com23 Mar 2026

The Securities and Exchange Board of India (Sebi) has introduced an abridged prospectus to simplify IPO disclosures, making them more accessible for investors. This concise summary will accompany detailed offer documents, providing key information in an easy-to-understand format.

Carmakers Gear Up To Hit Refresh Button

Carmakers Gear Up To Hit Refresh Button

Rediff.com27 Dec 2025

'In India's competitive automotive market, staying relevant means continuously raising the bar.'

Women Power India's Retail Push

Women Power India's Retail Push

Rediff.com5 Jan 2026

'It's harder to attract women initially, but once they come in, retention is significantly higher.'

LPG Crisis Triggers Reverse Migration Across Cities

LPG Crisis Triggers Reverse Migration Across Cities

Rediff.com2 Apr 2026

'It would be similar to what happened during COVID-19.' 'They are not just losing income, but being pushed into distress.'

CII seeks fiscal support, credit lines for industries hit by West Asia conflict

CII seeks fiscal support, credit lines for industries hit by West Asia conflict

Rediff.com6 Apr 2026

The Confederation of Indian Industry (CII) has proposed a 20-point policy agenda to the finance ministry, including a conflict-linked emergency credit line guarantee scheme and tax rationalisation on energy inputs, to support MSMEs, exporters, and energy-intensive industries affected by the ongoing West Asia war.

No cashless treatment for Bajaj Allianz customers of north India

No cashless treatment for Bajaj Allianz customers of north India

Rediff.com22 Aug 2025

The Association of Healthcare Providers - India (AHPI), representing hospitals and healthcare institutions across the country, has advised its members in north India to stop providing cashless treatment facilities for policyholders of Bajaj Allianz General Insurance Company, with effect from September 1.

Jio Payments Bank Enables UPI Cash Withdrawals at Touchpoints

Jio Payments Bank Enables UPI Cash Withdrawals at Touchpoints

Rediff.com17 Mar 2026

Jio Payments Bank introduces UPI-based cash withdrawals at business correspondent touchpoints, enhancing financial inclusion and simplifying access to cash for rural and semi-urban customers.

Swift Launches New System for Faster, Cheaper International Payments

Swift Launches New System for Faster, Cheaper International Payments

Rediff.com5 Mar 2026

Swift and global banks are launching a new system to make international payments faster and cheaper for small businesses and consumers, starting with major global markets.

Improve Customer Service, Banks Told, Or Else!

Improve Customer Service, Banks Told, Or Else!

Rediff.com28 May 2025

In 2023-2024, 95 scheduled commercial banks received over 10 million complaints from their customers. The process of KYC at many banks has become 'HYC' -- harass your customer, points out Tamal Bandyopadhyay.

RBI Eases KYC Deadline For Low-Risk Customers

RBI Eases KYC Deadline For Low-Risk Customers

Rediff.com13 Jun 2025

'Self-declaration from the customer in case of no change in KYC information or change only in the address details may be obtained.'

What's Inside The Rs 3 Crore Oscar Swag Bag?

What's Inside The Rs 3 Crore Oscar Swag Bag?

Rediff.com16 Mar 2026

Awarded to select nominees and winners, the 2026 Everyone Wins Oscar swag bag includes luxury vacation stays in Ibiza and Lapland worth $65,000, a $25,000 facial plastic surgery voucher from a New York-based surgeon, and even a custom prenuptial agreement service, among several other high-end gifts.

Wedding Planner Devanshi Patel Reveals Crazy Wedding Requests

Wedding Planner Devanshi Patel Reveals Crazy Wedding Requests

Rediff.com20 Mar 2026

From 20 hours of non-stop celebrations to a 12-day wedding event in Ahmedabad featuring over 300 artistes, Devanshi Patel of Shreem Events tells us how she has handled challenging wedding demands.

Apple Names John Ternus As New CEO To Succeed Tim Cook

Apple Names John Ternus As New CEO To Succeed Tim Cook

Rediff.com21 Apr 2026

Apple has announced that John Ternus will succeed Tim Cook as CEO in 2026. Ternus, the current senior vice president of Hardware Engineering, will take over as Cook transitions to executive chairman of the board. This change marks the end of Cook's long tenure and the beginning of a new chapter for Apple.

PM Modi Highlights Nagaland's Morung System for Holistic Education

PM Modi Highlights Nagaland's Morung System for Holistic Education

Rediff.com29 Mar 2026

Prime Minister Narendra Modi has praised the traditional Morung learning system of Nagaland, highlighting its role in preserving cultural heritage and fostering interest in subjects like mathematics and science among children. He also lauded the efforts of women in Chizami village for preserving traditional seeds.

Swiggy expands 10-minute food delivery service 'Bolt' to over 500 cities

Swiggy expands 10-minute food delivery service 'Bolt' to over 500 cities

Rediff.com4 May 2025

Swiggy on Friday said its 10-minute food delivery service 'Bolt', which was launched in October last year, is now operational in more than 500 cities across the country.

Can AI Improve Customer Service At PSBs?

Can AI Improve Customer Service At PSBs?

Rediff.com20 May 2025

'AI analyses body language, etiquette, and communication skills, providing an in-depth performance matrix and a ranking system to help employees identify areas of improvement.'

How LeT Terrorist Set Up India Network, Evading Detection

How LeT Terrorist Set Up India Network, Evading Detection

Rediff.com20 Apr 2026

Lashkar-e-Taiba (LeT) terrorist Abdullah, alias Abu Hureira, who was tasked with establishing bases outside Jammu and Kashmir, adopted various professions, including share trading, to blend in with the local population. He was recently arrested along with other members of his network.

'After GST cut, innovation will boost life insurance'

'After GST cut, innovation will boost life insurance'

Rediff.com5 Dec 2025

The reduction in goods & services tax (GST) on individual life and health insurance premiums has been called a "landmark step" for making insurance affordable and inclusive. In a panel discussion at the Business Standard BFSI Insight Summit 2025, Anup Bagchi, managing director (MD) & chief executive officer (CEO) of ICICI Prudential Life Insurance; Mahesh Balasubramanian, MD & CEO of Kotak Life Insurance; Tarun Chugh, MD & CEO of Bajaj Life Insurance; and Ratnakar Patnaik, MD of Life Insurance Corporation of India (LIC), listed what else the industry needs to reach more people.

IPL 2026: Rashid Khan's Spin Magic in Thriller!

IPL 2026: Rashid Khan's Spin Magic in Thriller!

Rediff.com9 Apr 2026

In a high-scoring contest that went down to the final ball, Rashid returned figures of 3 for 17, turning the game in Titans' favour just when Delhi looked set to chase down the target.

HDFC Bank doesn't see AI leading to layoffs: CEO

HDFC Bank doesn't see AI leading to layoffs: CEO

Rediff.com19 Oct 2025

The country's largest private sector lender HDFC Bank does not see its use of artificial intelligence leading to any layoffs, a top company official has said.

Tesla Stalls in India as BYD, VinFast Race Ahead

Tesla Stalls in India as BYD, VinFast Race Ahead

Rediff.com10 Apr 2026

Despite India's electric passenger vehicle market experiencing an 83.6% year-on-year surge in FY26, new foreign entrants VinFast and BYD have significantly outpaced Tesla, which struggles with high import duties, a limited retail footprint, and a lack of local manufacturing commitment.

T20 World Cup: Cricket At Eden Gardens Is Not Just About Winning

T20 World Cup: Cricket At Eden Gardens Is Not Just About Winning

Rediff.com28 Feb 2026

Cricket magnifies the joy in the City of Joy. And with the stadium illuminated in World Cup colours, it seems to have lit up the soul of Kolkata.

'Markets may experience turbulence'

'Markets may experience turbulence'

Rediff.com22 Nov 2023

'...similar to the 2008 global financial crisis, the 2012 taper tantrum, or the 2018 midcap crash.' 'This could lead to a substantial decline in activity and revenues for the broking industry.' 'When this will happen is uncertain, but as brokers, we must be prepared for such a downturn.'

Pahalgam Terror Attack: 'What Those Terrorists Did Was The Murder Of Humanity'

Pahalgam Terror Attack: 'What Those Terrorists Did Was The Murder Of Humanity'

Rediff.com21 Apr 2026

'All terrorists are a blot on humanity.' 'No religion in the world teaches you to take the life of an innocent person.' 'Kashmiris have always been known for their hospitality. One moment of darkness cannot erase Kashmiriyat.'

140 million HDFC Bank, Axis customers may face service interruption

140 million HDFC Bank, Axis customers may face service interruption

Rediff.com12 Jul 2024

As many as 140 million customers of HDFC Bank and Axis Bank are expected to face interruption in banking services in the weekend due to the former's system upgrade and the transition of Citi India business to the latter. Both the banks have notified their customers about the interruption in services. HDFC Bank - the country's largest private sector lender with 93.2 million customers - had announced that it will undertake a system upgrade on July 13, wherein it will migrate its core banking system (CBS) to a new engineered platform to enhance customer experience.

NatWest Wants To Hire 3,000 Engineers In India

NatWest Wants To Hire 3,000 Engineers In India

Rediff.com10 Oct 2025

With 18,000 employees already, NatWest eyes 3,000 engineers in India by next year to strengthen its AI and data capabilities.

Carmakers Go Deep In Bid To Expand Beyond Metros

Carmakers Go Deep In Bid To Expand Beyond Metros

Rediff.com12 Jan 2026

Network scale seen as central to tapping smaller markets.

Amazon, Flipkart deploy war rooms for Rs 1.2 trillion festival battle

Amazon, Flipkart deploy war rooms for Rs 1.2 trillion festival battle

Rediff.com23 Sep 2025

At the stroke of midnight, live dashboards lit up simultaneously across Amazon India's World Trade Centre headquarters and Flipkart's Outer Ring Road office in Bengaluru. In sprawling "war rooms" at both the companies, executives monitored real-time data streams tracking payment speeds, inventory levels, and delivery logistics as millions of shoppers flooded online platforms.

How This 24 YO Baker Started A Food Truck

How This 24 YO Baker Started A Food Truck

Rediff.com2 Feb 2026

When her parents insisted Rajini Bhargava pursue an MBA, she presented them the idea of investing in a food truck.